Ombudsmann.de is a neutral and independent dispute resolution provider, which aims to resolve disputes arising from online shopping transactions between consumers and retailers.

Each contracting party, of an online shopping transaction, can make use of ombudsmann.de. The pre-requisites are that the buyer is a consumer residing in Germany and the retailer is a commercial seller, who has its place of business in the European Union. Finally, the parties must agree to settle the dispute out of court.  

Notably, ombudsmann.de does not operate as a legal adviser!

The responsible body of ombudsmann.de is the VERBRAUCHER INITIATIVE e.V (CONSUMERS INITIATIVE e.V., a registered association). In addition, ombudsmann.de is supported by the following partners:

DIN CERTCO
Gesellschaft für Konformitätsbewertung mbH.
Burggrafenstraße 6
10787 Berlin

AEC - Association OF European Consumers
c/o Mr. Bengt Ingerstam
President of Swedish Consumer Coalition
(Sveriges Konsumenter I Samverkan)
Box 88, S-57722 Hultsfred, Sweden